• “Terms and Conditions” shall be defined as The Blue Marble Academy Inc. Terms and Conditions of Service

• “Service” shall be defined as the provision of tutoring and/or classroom services to Customers.

• “Customer” shall be defined to include the parent, guardian, or responsible party for Service

• “Student” shall be defined as the person receiving tutoring and/or classroom services (the Student may or may not be the Customer)

• “Company” shall be defined as The Blue Marble Academy Inc. based in Ontario, Canada.

• “Service Commencement Date” Shall be defined as the first day that tutoring and/or classroom services are provided to the Student (i.e the day of the Student’s first tutoring and/or classroom session)

• “Effective Date of Termination” shall be defined as 30 calendar days following the date the Customer provides Notice of Termination, as defined in Section 3.

• Other terms may be defined in the following sections.

The Customer shall be charged an hourly or package service rate for each Student who participates in the Service. The amount of this service rate is provided to the Customer by the Company before service begins. In the case of a package service rate, the monthly recurring fee will be charged at the beginning of each month or upon registration and at least 2 business days prior to the commencement of the monthly service.

Fees are based upon the Student’s undertaking to attend all sessions paid for and no discount or refunds shall be given in respect of lessons not attended by the Student.

The Customer may terminate Services with a 30 day notice by giving notice to the Company (“Notice”) using any of
the following 2 methods:

1) by emailing info@TheBlueMarble.ca

2) by calling the Company at 905-833-3233 and leaving a voice message

Please note: It is not sufficient to contact your Instructor; please ensure you contact the Company directly by email or phone.

To terminate your service, you must notify us 30 days prior to cancellation, which billing is the 1st of the month, otherwise the monthly payment is due in full. For example, if you cancel on October 15th , your cancellation will take effect November 15th .

Student’s Code of Conduct:

These expectations include but are not limited to:

*Respecting the educational rights of all students.

*Respecting personal property of all those in our school community, respecting our school building and its contents, as well as property in our surrounding neighbourhood.

*Respecting the right of every member of the school community to feel safe and be free from any form of bullying or intimidation.

*Respecting that the school and all school related events are weapons, alcohol, drugs and tobacco free.

*Wearing clothing and using language that is appropriate to a learning environment.

*Engaging in appropriate use of school computers and personal electronic devices. Cell phones should be turned off and not in use during class time without prior permission.

Any conduct contrary to the beliefs outlined in our opening statement of purpose is deemed to be unacceptable and contrary to our Code of Conduct.

Consequences for students who conduct themselves contrary to the Code of Conduct will be appropriate to the context, severity and frequency of the behaviour, as well as the maturity level, age, and any special needs of the student. Whenever possible and appropriate, consequences for breaches of the Code will be restorative in nature rather than punitive.

The school will take all reasonable steps to prevent the possibility of any retaliation resulting from complaints made regarding behaviour contrary to the Code of Conduct.

a. Session Length

The Customer shall be charged for all scheduled sessions (except as provided in “Cancelled, Missed and Late Sessions” below).

Cancelled, Missed and Late Sessions

Except in the case of extenuating circumstances (e.g., sickness, emergencies, etc.), the Customer must notify a representative of the Company at least 24 hours in advance if he or she expects to miss a scheduled session. If the Customer fails to meet the 24-hour advance notification requirement, he or she shall be charged for the full length of the scheduled session. If the Student arrives late for a scheduled session, The Customer shall be charged for the full length of the scheduled session, even if the length of the actual session is shorter than the amount of time originally scheduled. In case of illness, and same-day cancellation the Customer must notify a representative of the Company by 9 am the morning of Monday to Friday and on Saturdays before 8 am. If the Customer fails to meet the advance notification requirement for illness, he or she shall be charged for the full length of the scheduled session. To request or confirm a reschedule, the Customer must notify the Company of the request to change, it is not sufficient to do so through the instructor/tutor only. As courtesy, the Company provides a one-time no penalty missed class without 24 hours notice.

The Customer authorizes the Company to charge his or her credit card or debit card for scheduled sessions or classroom programs. Should the Company be unable to charge the Customer’s credit card or debit card, the Customer agrees to promptly pay for any charges incurred under the Terms and Conditions upon receiving an electronic invoice from the Company and must be paid prior to any sessions. Accounts in arrears will not be permitted any sessions unless there is explicit written consent by the Company.

Each individual has the right to work in a professional atmosphere and in a workplace that prohibits discrimination and harassment, as well as retaliation against anyone who in good faith reports or participates in an investigation of discrimination or harassment. Any Customer or Student that does not behave in accordance with respect will have their program cancelled immediately and will not be permitted any discounts or refunds. The Blue Marble Academy Inc. has zero tolerance for obscene, rude or hurtful language, behavior, any form of aggressive or abusive body language or virtual bullying or forcefulness of any nature. The Blue Marble Academy Inc. has the right to pursue legal action on behalf of our employees.

The terms and provisions of these Terms and Conditions of Service shall continue in full force and effect without impairment or limitation.

The Company reserves the right to revise The Blue Marble Academy Inc. Terms and Conditions of Service at any time.